Lost or Stolen Debit & Credit Cards
Debit Card or Credit Card Contacts
To help prevent fraud and unauthorized debits to your accounts or charges on your VISA Credit Card, it is important to notify us immediately if your card is lost or stolen.
Star VISA branded Debit & Credit Cards
Debit Cards: Lost, Stolen, Fraud, Card Replacement, Transaction Questions, and Travel Notes
Many services are available 24 Hours a day by calling 1-866-498-2878.
Online Banking users can login, go to your checking account, and Freeze your card, then call us during office hours at 309-343-1777.
To report fraud or discuss transactions that appear fraudulent, please call 1-866-498-2878. During Office Hours call 309-343-1777.
Debit Cards: Activate or Change the PIN
You can activate your Debit Card or Change the PIN by calling 1-800-992-3808 24 Hours.
VISA Credit Card: Lost, Stolen, or Fraud Disputes
To report a lost or stolen VISA Credit Card:
During office hours call Gale Credit Union directly at 309-343-1777
After hours and on weekends call 1-800-325-3678
To obtain replacement cards, after reporting it lost or stolen, call 309-343-1777
To file a dispute on a charge, please call 1-800-600-5249
For 24 hour member service, call 1-800-322-8472
Shazam Mastercard branded Debit & Credit Cards
Shazam Debit Cards: Lost, Stolen, Fraud, Card Replacement, Transaction Questions, and Travel Notes
Many services are available 24 Hours a day by calling 1-800-808-7230.
To report fraud or discuss transactions that appear fraudulent, please call 1-800-808-7230. During Office Hours call 309-393-6000.
Shazam Debit Cards: Activate or Change the PIN
You can activate your Debit Card or Change the PIN by calling the number on the card or 309-693-6000.
VISA Credit Card - Lost, Stolen, or Fraud Disputes
To report a lost or stolen Mastercard Credit Card:
During office hours call Gale Credit Union directly at 309-693-6000
After hours and on weekends call 1-800-808-7230
To obtain replacement cards, after reporting it lost or stolen, call 309-693-6000