Gale Credit Union Credit Debit Card
Gale Credit Union credit and debit card

Lost or Stolen Debit & Credit Cards

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Debit Card or Credit Card Contacts

To help prevent fraud and unauthorized debits to your accounts or charges on your VISA Credit Card, it is important to notify us immediately if your card is lost or stolen.

Debit Cards - Shazam Mastercard branded

Shazam Debit Cards:  Lost, Stolen, Fraud, Card Replacement, Transaction Questions, and Travel Notes

To report fraud or discuss transactions that appear fraudulent, please call 1-800-383-8000.  During Office Hours call 309-343-1777.
     Note: Fraud Text Alerts come from # 727-18 with a phone number to call back of 855-219-5399.  Save to your Contacts in your Phone.
To report a lost or stolen Shazam Mastercard Debit Card, call 1-800-383-8000. During Office Hours call 309-343-1777.
Other services are available 24 Hours a day by calling 1-800-383-8000.
Online Banking users can login, go to your checking account, and Freeze your card, then call us during office hours at 309-343-1777.

Shazam Debit Cards:  Activate or Change the PIN

You can activate your Debit Card or Change the PIN by calling 800-717-4923.

 

Credit Cards - VISA Branded

VISA Credit Card:  Lost, Stolen, or Fraud Disputes

To report fraud or discuss transactions that appear fraudulent, please call 1-800-325-3678.  During Office Hours call 309-343-1777.
To report a lost or stolen VIAS Credit Card, please call 1-800-325-3678.  During Office Hours call 309-343-1777.
     Note: To ensure you obtain a replacement card after reporting it lost or stolen, during Office Hours call 309-343-1777.
To file a dispute on a charge, please call 1-800-600-5249
Other services are available 24 Hours a day by calling 1-800-322-8472

VISA branded Debit Cards

Ending March 1, 2026!

Debit Cards:  Lost, Stolen, Fraud, Card Replacement, Transaction Questions, and Travel Notes

Online Banking users can login, go to your checking account, and Freeze your card, then call us during office hours at 309-343-1777.
To report fraud or discuss transactions that appear fraudulent, please call 1-866-498-2878.  During Office Hours call 309-343-1777.

VISA Cards moving to Shazam MasterCard

As ot March 1, 2026, Gale Credit Union VISA Debit Cards will be expired.  Contact our office to obtain the new Shazam MasterCard Debit Cards.